In general
Health Center Zagreb – Centar is a primary health care institution that provides the population of the City of Zagreb with accessible, continuous, complete and integrated health care. The implementation of health care activities, coordination and contracting of health care in the Health Center Zagreb – Centar are performed by contracted health care workers in primary health care and specialist- consultative teams.
Dom zdravlja Zagreb – Centar (DZZC) is a primary health care institution that provides the population of the City of Zagreb with accessible, continuous, complete and integrated health care. The implementation of health care activities, coordination and contracting of health care in the Health Center Zagreb – Centar are performed by contracted health care workers in primary health care and specialist- consultative teams
The founder and owner of DZZC is the City of Zagreb, and it was founded in 2002. with the conclusion on the merger of the Health Centers Centar, Medveščak, Trnje, Novi Zagreb, the Student Health Center and Željezničar.
Health center Zagreb – Centar is the largest provider of primary health care services in the Republic of Croatia and its responsibility is to provide primary health care for about 350,000 inhabitants of the City of Zagreb through the rational and coordinated activities of 315 contracted teams from 19 different industries. It employs a total of 909 employees, includes various activities in the area of 64 locations of the City of Zagreb, including three pharmacies. The largest activity is the general practice service, which has a total of 103 family medicine teams, noting that DZZC as a health institution has a leading role in the scientific – teaching and professional development of family medicine because it is the seat of health activities of teachers of the Department of Family Medicine. Zagreb. In addition to family medicine, the DZZC includes dental health services, a specialist dental orthodontic team and emergency dental care teams, women’s health services, infant and preschool health care, medical biochemistry, occupational medicine, internal medicine, neurology, X-ray and ultrasound diagnosticssjedište, dermatovenerology, ophthalmology, otorhinolaryngology, psychiatry with 6 psychologists and 2 speech therapists, cytological diagnostics, patronage, palliative care and three pharmacies.
The Health center Zagreb – Centar includes the territories of the city districts of Brezovica, Donji Grad, Gornji Grad-Medveščak, Novi Zagreb-Istok, Novi Zagreb-Zapad, Trnje and Podsljeme-Šestine, Gračane and Markuševac.
As a special feature in the organizational work of DZZC, we emphasize the mobile palliative team (the first of its kind for the City of Zagreb), the outpatient clinic for asylum seekers (at the Dugave location, through a special agreement with the Ministry of Health), and good cooperation with various associations. intervention in low-risk children (location Remetinec) and the Nutrition Counseling Center of the City of Zagreb (location Runjaninova) with the support of the Health Office of the City of Zagreb. We note that the care for asylum seekers is successfully carried out in cooperation with the International Organization for Migration (IOM), which is the UN Agency for Migration, and the work of the DZZC is subject to international inspection and audit. Under the support of the Health Office of the City of Zagreb since 2017 in DZZC, the work of the Counseling Center for Stimulating the Growth and Development of a Healthy Child has been established at the Siget location. DZZC holds Pregnancy Courses at five locations, a Breastfeeding Support Group at 15 locations and a Baby Handling Group at one location, which are recognized models of good clinical practice at DZZC. Furthermore, it cooperates with retirement homes, kindergartens, schools and associations in the local community, especially retirees. DZZC is actively involved in the project “Zagreb Healthy City”.
Medical-biochemical laboratory at the location Martićeva 63a by the number of patients (156,637), scope of work (contracted 105 family teams, 8 pediatrics and 15 occupational medicine) and the number of processed samples per year (over 180,000 patients are processed and over 1,400,000 diagnostic procedures are performed per year) is among the top three laboratories in the country, and since 2015, it has been restructured in such a way that the reception of samples is performed at two larger locations (Grgurova and Novi Zagreb) and transported to the central laboratory together with samples from individual surgeries, and all the findings are processed on the same day and sent electronically to the doctors who indicated them.
Some DZZC services cover health care in other parts of Croatia, such as the cytology laboratory, which annually processes about 10% of all PAPA findings in the Republic of Croatia, and covers the Zagreb County, parts of Primorje-Gorski Kotar and Sisak-Moslavina County. For example, in the past year, 43,309 patients were treated and 43,810 procedures were performed, noting that the cytology laboratory maintained a high standard of not waiting for PAPA findings for longer than 3-5 days, which is important if we want to implement preventive policy measures and early screening of patients.
From all the above, it is evident that this is a large health institution of the City of Zagreb, special in that its numerous activities cover a large part of the area not only of the City of Zagreb, but also of Zagreb and other neighboring counties. Such a diverse and comprehensive organization of various activities in many dislocated clinics and locations can only be achieved by good organization of work, understanding all the specifics of work processes, and improving business processes and care for employee satisfaction whose tasks are intertwined, complementary and interdependent.
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